Relevance verified: 22/04/2026
1. About Us
Jokabet Casino is operated from Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom. The platform holds a licence issued by the UK Gambling Commission under licence number OGL/2024/1630/1008, which authorises the provision of remote gambling services to customers located in Great Britain.
Should you need to reach us, our customer support team is available via the following channels:
- Email: [email protected]
- Telephone: +44 20 7946 0958
- Online contact form: https://jokabet-ukcasino.com/contact-us/
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years of age to register an account and participate in any gambling activity on Jokabet Casino. It is a criminal offence under the Gambling Act 2005 for anyone under 18 to gamble. We conduct age verification checks at registration and, where necessary, during the course of your account activity. Access will be denied or suspended pending verification if we have reason to doubt a user’s eligibility.
2.2 Residency
The services offered through this website are available exclusively to persons residing in the United Kingdom. Players located in jurisdictions where online gambling is prohibited or restricted are not permitted to open an account or place wagers.
2.3 Account Limit
Each individual is permitted to hold a single account only. The creation of multiple accounts is strictly prohibited and may result in all accounts being closed and any winnings being forfeited. If you become aware that you hold more than one account, you must contact support immediately at [email protected].
2.4 Registration Information
When registering, you must provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and valid contact details. You are responsible for keeping this information up to date. Providing false information is a breach of these terms and may result in account closure without notice.
2.5 Account Security
You are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party. Any activity that occurs under your account is your responsibility. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected] or call +44 20 7946 0958.
3. Know Your Customer and Identity Verification
In accordance with the UK Gambling Commission’s requirements and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, Jokabet Casino is required to verify the identity of all customers. This process is commonly referred to as Know Your Customer, or KYC.
We may request the following documents at any stage of your account activity:
- A valid government-issued photo identification document (passport, driving licence, or national identity card)
- Proof of your current residential address (utility bill or bank statement dated within the last three months)
- Proof of the payment methods used to fund your account
- Proof of source of funds or source of wealth, where required by our compliance team
Withdrawals may be withheld until verification is complete. We reserve the right to request additional documentation at any time. Failure to provide requested documents within a reasonable timeframe will result in account suspension.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Jokabet Casino supports a range of payment methods for depositing and withdrawing funds, including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Tether (USDT), and Ethereum. The availability of specific payment methods may vary depending on your location and account status.
4.2 Deposits
Deposits are generally credited to your account instantly or within a few minutes, depending on the payment method used. There are no deposit fees charged by Jokabet Casino, although your bank or payment provider may apply their own charges. Minimum and maximum deposit amounts are set out on the cashier page within your account.
You may only deposit funds from accounts or payment methods registered in your own name. We do not accept deposits from third parties under any circumstances.
4.3 Withdrawals
Withdrawal requests are processed subject to the completion of identity verification and any applicable wagering requirements attached to bonuses. Withdrawal processing times vary by payment method and are published in the cashier section of the website. We aim to process withdrawal requests as promptly as possible and in line with the timescales expected under the Consumer Protection from Unfair Trading Regulations 2008.
Cryptocurrency withdrawals are processed to wallets associated with your verified identity only. We are not liable for funds sent to incorrect wallet addresses provided by you.
4.4 Currency
All transactions for UK-based customers are conducted in Pounds Sterling (GBP) unless otherwise specified at the time of deposit. Where cryptocurrency is used, the equivalent GBP value at the time of the transaction applies.
4.5 Safeguarding of Player Funds
Player funds are held separately from Jokabet Casino’s own operational funds in accordance with the UK Gambling Commission’s player protection requirements. In the event of the company’s insolvency, player balances are treated as a priority liability. The level of protection afforded corresponds to the UK Gambling Commission’s basic segregation standard.
5. Bonuses and Promotions
5.1 General Bonus Terms
Jokabet Casino offers a range of bonuses and promotional offers to both new and existing customers. All bonuses are subject to specific terms and conditions which will be displayed at the point of claiming. These general terms apply to all promotions unless expressly stated otherwise in the individual offer terms.
5.2 Wagering Requirements
All deposit bonuses and free spins are subject to wagering requirements before any associated winnings can be withdrawn. The specific wagering multiplier applicable to each offer is clearly stated in the promotion’s terms. Wagering requirements must be met within the stated validity period of the bonus. Failing to do so will result in the bonus and any associated winnings being forfeited.
5.3 Bonus Eligibility
Bonuses are available to eligible UK-based players who have verified their account and comply with these terms. Jokabet Casino reserves the right to decline a bonus claim or remove a bonus at its discretion, particularly where there is evidence of abuse or attempts to circumvent the terms of an offer.
5.4 Prohibited Bonus Strategies
Bonus abuse, including the use of low-risk or mathematically balanced betting strategies solely to exploit promotional terms, is prohibited. If we determine that a player has engaged in such activity, we reserve the right to remove the bonus and any associated winnings and, in serious cases, close the account.
5.5 Free Spins
Free spins are awarded to specific games as stated in the promotion and must be used within the validity period. Winnings from free spins are credited as bonus funds and subject to the applicable wagering requirements. Free spins have no cash value.
5.6 Welcome Package
Details of the current welcome package, including deposit match percentages, free spin allocations, and wagering requirements, are available on the Bonuses page at https://jokabet-ukcasino.com/go/. Welcome offers are available to new customers who have not previously held an account with Jokabet Casino.
6. Responsible Gambling
Jokabet Casino takes its duty of care towards players seriously and is committed to promoting responsible gambling in line with the UK Gambling Commission’s social responsibility code. Gambling is intended as a form of entertainment and must not be pursued as a means of generating income or resolving financial difficulties.
6.1 Self-Exclusion
Any player who feels that their gambling behaviour is becoming harmful may request a self-exclusion at any time. Once activated, self-exclusion will prevent access to the account and cannot be reversed during the minimum self-exclusion period of six months. Players may also use the national self-exclusion scheme, GAMSTOP, at www.gamstop.co.uk, which extends exclusion across multiple UKGC-licensed operators simultaneously.
6.2 Deposit Limits
Players can set daily, weekly, or monthly deposit limits from within their account settings. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a 24-hour cooling-off period before taking effect.
6.3 Loss Limits and Session Limits
Players may also set loss limits and session time limits to help manage their gambling activity. These tools are accessible from the responsible gambling section of the account dashboard and can be set at any time.
6.4 Reality Checks
A reality check feature is available to remind players of the time spent in a session. Players can set these reminders at intervals of their choosing, at which point a notification will be displayed showing the session duration and prompting a decision about whether to continue.
6.5 Cooling-Off Periods and Temporary Exclusion
If you wish to take a break from gambling, you may request a temporary suspension of your account for a specified period of time. During this time, you will not be able to log in or access the platform. This option does not constitute formal self-exclusion and your account will be reactivated upon the expiry of the selected period unless you choose to extend it.
6.6 Support Organisations
We encourage any player who is concerned about their gambling to seek support from specialist organisations. Useful resources include:
- BeGambleAware: www.begambleaware.org
- Gambling Therapy: www.gamblingtherapy.org
- GamCare: www.gamcare.org.uk
- GAMSTOP: www.gamstop.co.uk
7. Gameplay and Fair Play
7.1 Game Rules
Each game available on the Jokabet Casino platform operates according to its own rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing wagers. All games are provided by third-party software suppliers and are subject to the suppliers’ terms and technical specifications.
7.2 Return to Player
All games on the platform operate with a fixed or variable Return to Player (RTP) percentage, as published in the game’s information section. RTP figures represent the theoretical long-term average and do not guarantee individual outcomes.
7.3 Malfunction
In the event of a technical malfunction, system error, or game interruption, any affected bets or rounds may be declared void. Jokabet Casino is not liable for any losses incurred as a result of technical failures beyond our reasonable control. All results are based on the outcome recorded by our systems at the time of game completion.
7.4 Bet Limits
Maximum and minimum bet limits apply to all games and promotions. Where a bonus is active, specific maximum stake limits apply in accordance with UK Gambling Commission guidelines. Placing stakes in excess of the permitted maximum while a bonus is active may result in the forfeiture of the bonus and any associated winnings.
7.5 Collusion and Cheating
Any attempt to gain an unfair advantage through collusion, use of automated software, exploitation of software vulnerabilities, or any other prohibited means will result in immediate account suspension and possible legal action. Winnings accrued through such means will be forfeited.
8. Prohibited Activities
The following activities are strictly prohibited on the Jokabet Casino platform:
- Registering or using an account on behalf of another person
- Using automated bots, scripts, or software to interact with the platform
- Engaging in money laundering, terrorist financing, or any other financial crime
- Exploiting software errors or undisclosed vulnerabilities
- Attempting to reverse-engineer or decompile any part of the platform
- Using the platform for commercial purposes without prior written consent
- Harassing or threatening members of staff or other players
- Accessing the platform from a jurisdiction where online gambling is prohibited
Jokabet Casino reserves the right to investigate all reported or suspected violations and to take appropriate action, including account closure, forfeiture of funds, and referral to relevant authorities.
9. Account Closure and Suspension
9.1 Closure by the Player
You may close your account at any time by contacting our support team at [email protected] or by calling +44 20 7946 0958. Prior to closure, all pending withdrawals must be processed in accordance with our standard withdrawal procedure. Any outstanding bonus funds will be forfeited upon voluntary account closure.
9.2 Closure by Jokabet Casino
We reserve the right to suspend or permanently close any account where we have reasonable grounds to believe that:
- A breach of these terms has occurred
- The account holder is not eligible to hold an account
- The account is being used for prohibited activities
- The safety or interests of other players are at risk
- We are required to do so by law or by the UK Gambling Commission
Where an account is closed by us due to a regulatory requirement or a finding of fraudulent activity, any balance held in the account may be withheld pending further investigation or regulatory guidance.
10. Inactive Accounts
An account is considered inactive if no login has been recorded for a period of 12 consecutive months. Prior to any administrative action being taken on an inactive account, we will notify you by email to the address registered on your account.
Following a 12-month period of inactivity, Jokabet Casino reserves the right to apply an inactivity fee of up to £10 per month, deducted from the account balance, in accordance with our published fee schedule. Once the account balance reaches zero, the account will be closed. Players can reactivate their account at any time by logging in prior to closure.
11. Intellectual Property
All content on the Jokabet Casino website, including but not limited to text, graphics, logos, images, and software, is the property of Jokabet Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the website solely for your personal, non-commercial entertainment purposes.
You may not reproduce, distribute, modify, transmit, or otherwise exploit any part of the website without prior written permission from Jokabet Casino. Unauthorised use of any content on this website may give rise to a claim for damages and may constitute a criminal offence.
12. Privacy and Data Protection
Jokabet Casino processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal information is collected and used for the purpose of providing gambling services, completing identity and age verification, complying with regulatory obligations, and communicating with you about your account and promotions you have opted in to.
Full details of how we collect, store, use, and share your personal data are set out in our Privacy Policy, available at https://jokabet-ukcasino.com/privacy-policy/. By registering an account, you acknowledge that you have read and understood our Privacy Policy.
We use cookies on our website in accordance with our Cookie Policy, which is available at https://jokabet-ukcasino.com/cookie-policy/. You may manage your cookie preferences at any time through your browser settings or our cookie consent tool.
13. Complaints and Dispute Resolution
13.1 Internal Complaints Procedure
If you have a complaint about any aspect of Jokabet Casino’s services, you should contact our customer support team in the first instance:
- By email: [email protected]
- By telephone: +44 20 7946 0958
- By post: Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom
We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 8 weeks. Where a complaint involves a complex regulatory matter, we may require additional time to investigate and will keep you informed of our progress throughout.
13.2 Alternative Dispute Resolution
If you are not satisfied with the outcome of our internal complaints process, you have the right to refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. Jokabet Casino is affiliated with an ADR body approved by the UK Gambling Commission, details of which will be provided to you in our final response letter. ADR services are available to players free of charge and are independent of Jokabet Casino.
13.3 UK Gambling Commission
You may also raise concerns directly with the UK Gambling Commission at any time. The Commission can be contacted via its website at www.gamblingcommission.gov.uk. Please note that the Commission does not resolve individual financial disputes between operators and players but does take regulatory action where operators are found to be in breach of their licence conditions.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Jokabet Casino shall not be liable for any indirect, incidental, consequential, or special loss or damage arising out of your use of the platform, including but not limited to loss of profits, loss of data, or loss of business opportunity.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.
Our total liability to you in connection with any claim arising out of or relating to these terms shall not exceed the amount of funds held in your account at the time the relevant event occurred.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms that cannot be resolved through our internal complaints procedure or ADR shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this clause limits your rights as a consumer under applicable UK consumer protection legislation, including your right to bring proceedings in the courts of your country of residence.
16. Amendments to These Terms
Jokabet Casino reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you by email to the address registered on your account at least 30 days before the changes take effect. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised terms.
The current version of these Terms and Conditions is always available at https://jokabet-ukcasino.com/terms-conditions/. We recommend reviewing this page periodically.
17. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining terms, which shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and the terms of any specific promotion you have claimed, constitute the entire agreement between you and Jokabet Casino with respect to your use of the platform and supersede all prior agreements or understandings.
Jokabet Casino is licensed and regulated by the UK Gambling Commission. Licence No. OGL/2024/1630/1008. Gambling is for those aged 18 and over only. Play responsibly. If you need help, visit www.begambleaware.org or www.gamblingtherapy.org.