License Information

Licence Information Jokabet Casino

Jokabet Casino is committed to operating with full transparency in respect of its legal status, regulatory obligations, and the rights of its customers. This page sets out the operator’s licensing details, the regulatory framework under which it functions, and the key compliance policies that govern the provision of services through this website. Players are encouraged to read this information carefully alongside the full Terms and Conditions and Privacy Policy, which are available on the official site at https://jokabet-ukcasino.com.

Operator Details

Jokabet Casino is operated from the following registered address in the United Kingdom:

Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom

The platform is accessible to customers located in Great Britain and is operated in full compliance with the applicable gambling legislation of England, Wales, and Scotland.

Regulatory Licence

Jokabet Casino holds a remote operating licence issued by the UK Gambling Commission (UKGC), the statutory body responsible for regulating commercial gambling in Great Britain under the Gambling Act 2005.

Licence number: OGL/2024/1630/1008 Licence type: Remote gambling operating licence Issuing authority: UK Gambling Commission Territory of service: Great Britain (United Kingdom)

The UK Gambling Commission is an executive non-departmental public body of the Department for Culture, Media and Sport. Its mandate is to regulate gambling in the public interest, with the primary licensing objectives of keeping gambling crime-free, ensuring gambling is conducted fairly and openly, and protecting children and vulnerable persons from harm.

Players may verify the status of this licence at any time by visiting the UK Gambling Commission’s public register at www.gamblingcommission.gov.uk.

Age Restriction and Eligibility

Gambling services provided through this website are available exclusively to individuals who are 18 years of age or older. Under the Gambling Act 2005, it is a criminal offence for any person under the age of 18 to gamble, and equally an offence for an operator to knowingly permit underage persons to do so.

Age verification checks are conducted at the point of registration and, where necessary, throughout the lifecycle of an account. Access to the platform will be denied or suspended where verification is pending or where a player’s eligibility is in doubt. Players must also be resident in the United Kingdom in order to hold an active account.

Anti-Money Laundering and Know Your Customer Policy

Jokabet Casino operates a comprehensive Anti-Money Laundering (AML) programme and Know Your Customer (KYC) framework in accordance with the following applicable legislation and regulatory requirements:

• The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
• The Proceeds of Crime Act 2002
• The Terrorism Act 2000 and the Counter-Terrorism Act 2008
• The UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP)

All customers are subject to identity verification prior to or upon registration. As part of this process, the following documentation may be requested:

• A valid government-issued photographic identity document, such as a passport, driving licence, or national identity card
• Proof of current residential address, such as a utility bill or bank statement dated within the preceding three months
• Proof of the payment method or methods used to fund the account
• Evidence of source of funds or source of wealth, where required by the compliance function

Withdrawals will not be processed until satisfactory verification has been completed. Jokabet Casino reserves the right to request additional documentation at any stage of the customer relationship. Accounts may be suspended where documentation is not provided within a reasonable period.

Jokabet Casino monitors all customer transactions on an ongoing basis to detect and report suspicious activity. Where required by law, reports are submitted to the National Crime Agency (NCA) in accordance with the Proceeds of Crime Act 2002. Jokabet Casino does not accept deposits originating from third parties or payment methods not registered in the account holder’s name.

Data Protection

Jokabet Casino processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018. Personal data is collected and processed for the following lawful purposes:

• Providing and administering gambling services
• Conducting identity, age, and source of funds verification
• Complying with regulatory and legal obligations
• Communicating with account holders regarding their accounts
• Detecting and preventing fraud, money laundering, and other financial crime

Personal data is stored securely and is not sold or transferred to third parties for commercial purposes without the explicit consent of the data subject, except where required by law or necessary for the provision of services. Players hold the right to access, rectify, erase, restrict, and port their personal data in accordance with applicable legislation.

Full details of data processing activities, retention periods, third-party data sharing arrangements, and the exercise of data subject rights are set out in the Privacy Policy, available at https://jokabet-ukcasino.com/privacy-policy/.

Responsible Gambling

Jokabet Casino is committed to the promotion of responsible gambling and the prevention of gambling-related harm, in accordance with the UK Gambling Commission’s Social Responsibility Code. Gambling is intended solely as a form of entertainment and should not be undertaken as a means of generating income or resolving financial difficulties.

The following responsible gambling tools are available to all account holders:

Deposit limits. Players may set daily, weekly, or monthly deposit limits from within their account settings. Any limit set takes effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period.

Loss limits and session limits. Players may set limits on the amount they are willing to lose within a given period, as well as limits on the duration of individual gambling sessions.

Reality checks. A configurable notification system is available to remind players of the time elapsed within a session and to prompt an informed decision about whether to continue.

Cooling-off periods. Players may request a temporary suspension of their account for a defined period. During this period, the account cannot be accessed or used for gambling.

Self-exclusion. Any player who considers that their gambling behaviour has become harmful may request a permanent or extended self-exclusion at any time. Self-exclusion takes effect immediately and cannot be reversed during the minimum exclusion period of six months. Players may also register with the national self-exclusion scheme, GAMSTOP, at www.gamstop.co.uk, which applies exclusion across all UKGC-licensed operators simultaneously.

Players seeking support or information regarding problem gambling are encouraged to contact the following organisations:

• BeGambleAware: www.begambleaware.org
• GamCare: www.gamcare.org.uk
• Gambling Therapy: www.gamblingtherapy.org
• GAMSTOP: www.gamstop.co.uk

Complaint Handling and Dispute Resolution

Jokabet Casino operates a formal internal complaints procedure. Any player who wishes to raise a complaint should contact the customer support team through one of the following channels:

• Email: [email protected]
• Telephone: +44 20 7946 0958
• Post: Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom

All complaints are acknowledged within 24 hours of receipt. A substantive response is provided within a maximum of eight weeks. Where a matter involves complex regulatory considerations, the player will be kept informed of progress throughout the investigation.

Where a player remains dissatisfied with the outcome of the internal process, the matter may be referred to an Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. Details of the relevant ADR body are provided in the operator’s final response. ADR services are provided free of charge to players and are conducted independently of the operator.

Players also retain the right to raise concerns with the UK Gambling Commission directly via www.gamblingcommission.gov.uk. The Commission does not adjudicate on individual financial disputes but may take regulatory action where a licence holder is found to be in breach of its licence conditions.

All disputes arising from the use of this platform are governed by the laws of England and Wales, and any unresolved legal proceedings are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to applicable consumer protection rights under UK law.

Safeguarding of Player Funds

Player funds are maintained in accounts held separately from Jokabet Casino’s own operational funds, in accordance with the UK Gambling Commission’s player protection requirements. This segregation ensures that player balances are treated as a priority liability in the event of insolvency. The level of protection applied corresponds to the UK Gambling Commission’s basic segregation standard.

Jokabet Casino is licensed and regulated by the UK Gambling Commission. Licence No. OGL/2024/1630/1008. This website is the official site of Jokabet Casino. Gambling is for those aged 18 and over only. Please gamble responsibly. For support, visit www.begambleaware.org or www.gamblingtherapy.org.