Privacy Policy

This Privacy Policy explains how Jokabet Casino collects, uses, stores and protects the personal information of players and visitors accessing our official website at https://jokabet-ukcasino.com/. It applies to all individuals based in the United Kingdom who interact with our platform, whether as registered account holders, prospective players or casual visitors.

Jokabet Casino is committed to handling your personal data with care, transparency and full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and all applicable guidance issued by the Information Commissioner’s Office (ICO) and the UK Gambling Commission (UKGC).

Please read this policy in its entirety before using our services. By registering an account or continuing to browse our website, you acknowledge that you have read and understood the practices described here.

1. Data Controller

The data controller responsible for your personal information is:

Jokabet Casino

Address: Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom

Email: [email protected]

Phone: +44 20 7946 0958

Licence Number: OGL/2024/1630/1008 (issued by the UK Gambling Commission)

If you have any questions regarding the way we handle your personal data, or wish to exercise any of your rights outlined in this policy, you may contact us at any time using the details above.

2. Information We Collect

We collect personal information only where it is necessary for us to deliver our services, meet our legal obligations or pursue legitimate interests. The categories of personal data we process include:

Account Registration and Identity Data

When you create an account with Jokabet Casino, we collect information including your full name, date of birth, home address, email address, telephone number and username. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with anti-money laundering (AML) obligations under the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.

Identity Verification Documents

As required by the UK Gambling Commission, we may request copies of documents such as a valid passport, driving licence or government-issued photo ID, together with evidence of address such as a utility bill or bank statement. In some circumstances, we may also request source of funds or source of wealth documentation in order to fulfil our enhanced due diligence obligations.

Financial and Payment Data

We collect transaction data relating to deposits, withdrawals and wagering activity on your account. Payment method details are handled through our regulated payment providers. We accept payments via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT and Ethereum. While we receive confirmation of payment method identity, full card numbers and sensitive authentication data are not stored on our servers.

Gambling Activity and Behavioural Data

We record data relating to your gaming sessions, including games played, session duration, stakes, wins, losses and patterns of use. This data is used to fulfil our responsible gambling obligations, detect problem gambling indicators, and monitor for unusual or suspicious activity in accordance with our AML procedures.

Technical and Device Data

When you access our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time and duration of visits, and cookie identifiers. This data assists with fraud prevention, security monitoring and improving the functionality of our platform.

Communications Data

We retain records of correspondence between you and our customer support team, including live chat transcripts, emails and telephone records. These records may be reviewed for quality assurance, dispute resolution and compliance purposes.

Responsible Gambling Interactions

Where you make use of responsible gambling tools such as deposit limits, session reminders, self-exclusion or cooling-off periods, we maintain records of your preferences and interactions. If you have registered with GamStop or another national self-exclusion scheme, we will cross-reference our player database accordingly.

3. Lawful Basis for Processing Your Data

Under UK GDPR, we are required to identify a lawful basis for each type of processing activity we carry out. The bases we rely upon are as follows:

• Contract performance: Processing necessary to enter into or perform our contractual obligations with you, including operating your account, processing transactions and providing access to our games.
• Legal obligation: Processing required to comply with our obligations under UK law, including age verification, identity checks, anti-money laundering procedures, responsible gambling requirements and tax reporting.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, network security, improving our services and direct marketing to existing customers where appropriate.
• Consent: Where we rely on your consent, for example to send certain categories of marketing communication or to place non-essential cookies on your device. You have the right to withdraw consent at any time, and doing so will not affect the lawfulness of any processing carried out prior to withdrawal.

4. How We Use Your Personal Information

The personal data we collect is used for the following purposes:

• Registering and administering your player account
• Verifying your identity and age in accordance with UKGC licence conditions
• Processing deposits, withdrawals and game transactions
• Carrying out anti-money laundering and fraud prevention checks
• Monitoring gambling behaviour to identify and respond to potential problem gambling
• Communicating with you about your account, transactions and important service updates
• Sending promotional and marketing communications where you have opted in or where we have a legitimate interest in doing so
• Personalising your experience on the platform, including tailored game recommendations
• Investigating complaints and resolving disputes
• Meeting our reporting obligations to the UK Gambling Commission, HMRC and other regulatory bodies
• Improving our website, products and services through analysis of usage data
• Complying with applicable court orders, law enforcement requests and legal proceedings

5. Sharing Your Personal Information

We do not sell your personal data to third parties. We may share your information with trusted third parties where it is necessary for the delivery of our services or required by law. These parties include:

Payment Service Providers

Your payment data is shared with regulated payment processors who handle the secure transmission of funds. These providers operate under strict data protection and financial services obligations.

Identity and Age Verification Providers

We use specialist third-party services to conduct identity verification, age verification and Know Your Customer (KYC) checks. These providers may cross-reference your information against public registers, credit reference databases and document verification systems.

Responsible Gambling Services

We participate in the GamStop national self-exclusion scheme and may share relevant data with organisations such as BeGambleAware and GamblingTherapy where required to fulfil our player protection obligations.

Technology and IT Providers

Certain data may be processed by software suppliers, cloud hosting providers and analytics partners who support the operation of our platform. All such providers are engaged under data processing agreements and are required to maintain appropriate security standards.

Regulatory and Law Enforcement Authorities

We are required by law to report certain matters to the UK Gambling Commission, the National Crime Agency (NCA), HMRC and, where applicable, law enforcement agencies. Disclosure in these circumstances is made without your prior notification where the law requires or permits us to do so.

Business Successors

In the event of a merger, acquisition or sale of business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, improve performance and deliver a more relevant experience. Cookies are small text files stored on your device when you visit a website.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the website to function, including session management, security authentication and load balancing. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and login details between sessions.
• Analytical cookies: Collect information about how visitors use our website, including which pages are visited most frequently, in order to help us improve performance and usability.
• Marketing cookies: Used to deliver advertisements and promotional content relevant to your interests, and to measure the effectiveness of our marketing campaigns.

You may manage your cookie preferences at any time via the cookie settings tool available on our website. Please note that disabling certain cookies may affect the functionality of the platform. For full details on the specific cookies we use, please refer to our Cookie Policy at https://jokabet-ukcasino.com/cookie-policy/.

7. Marketing Communications

Where you have given your consent or where we have a legitimate interest in doing so, we may contact you with information about promotions, bonuses, new games and other offers available at Jokabet Casino. Marketing communications may be sent by email, SMS or push notification.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you, adjusting your communication preferences within your account settings, or contacting our support team directly at [email protected].

Please be aware that even if you opt out of marketing messages, we will continue to send you essential service communications relating to your account, transactions and legal or regulatory notices.

We will never conduct marketing activities that target individuals who have self-excluded or who have set responsible gambling restrictions that indicate a preference not to receive promotional content.

8. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations and to resolve any disputes that may arise. Our standard retention periods are as follows:

• Account and identity data: Retained for a minimum of five years from the closure of your account, as required under anti-money laundering legislation.
• Transaction and financial records: Retained for a minimum of five years in accordance with AML regulations and HMRC requirements.
• Responsible gambling records: Retained for five years following account closure or the expiry of any self-exclusion period to ensure compliance with UKGC licence conditions.
• Customer support and communications records: Retained for three years from the date of the last interaction, unless a longer period is required by law or for the resolution of a complaint.
• Marketing preferences: Retained until you withdraw your consent or object to processing, and for a reasonable period thereafter to evidence compliance.
• Technical and log data: Generally retained for up to 12 months, though security-related logs may be held for longer where an investigation is ongoing.

Where personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Your Rights Under UK GDPR

As a data subject in the United Kingdom, you have the following rights in relation to your personal information:

• Right of access: You may request a copy of the personal data we hold about you. This is commonly referred to as a Subject Access Request (SAR). We will respond within one calendar month of receipt.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to erasure: In certain circumstances, you may ask us to delete your personal data. This right does not apply where we are required to retain data to comply with a legal obligation or to defend legal claims.
• Right to restriction of processing: You may ask us to limit the way we use your data in circumstances where accuracy is contested, processing is unlawful, or you have objected to processing and we are considering that objection.
• Right to data portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights related to automated decision-making and profiling: If a decision significantly affecting you is made solely by automated means, you have the right to request human review of that decision.

To exercise any of these rights, please contact us at [email protected] or write to us at our registered address. We may need to verify your identity before processing your request. There is no charge for making a request, though we may charge a reasonable fee if a request is manifestly unfounded or excessive.

10. International Data Transfers

The majority of personal data we process is held within the United Kingdom or the European Economic Area. Where data is transferred to a country outside of these areas, we ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include adequacy decisions issued by the UK Government, Standard Contractual Clauses approved by the ICO, or binding corporate rules where applicable.

Any such transfer will only take place where it is necessary for the delivery of our services or required by law, and we will always take steps to ensure the security and integrity of your data during transmission.

11. Protection of Minors

Our services are strictly for individuals aged 18 years and over. We do not knowingly collect or process personal data belonging to anyone under the age of 18. Age verification checks are carried out as part of our account registration process, and accounts are suspended pending verification where any doubt exists as to a user’s age.

If you believe that a minor has registered an account with Jokabet Casino or that we have inadvertently collected data belonging to a child, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, to delete the relevant information and close the account.

12. Data Security

We take the protection of your personal data seriously and have implemented appropriate technical and organisational measures to safeguard your information against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Secure storage of sensitive data with access restricted to authorised personnel only
• Regular review and testing of our security infrastructure
• Staff training on data protection responsibilities
• Incident response procedures for managing and reporting data breaches

Notwithstanding these measures, the transmission of data over the internet carries inherent risks. Whilst we take every reasonable precaution to protect your data, we cannot guarantee absolute security of information transmitted to or from our website.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach and, where required, will also inform the affected individuals without undue delay.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any external site you visit. This Privacy Policy applies solely to information collected through https://jokabet-ukcasino.com/.

14. Responsible Gambling and Data Processing

The UK Gambling Commission requires operators to take active steps to identify and assist players who may be experiencing gambling-related harm. As part of our commitment to safer gambling, we process your gaming activity data to monitor for patterns that may indicate problem gambling behaviour, including frequent and extended play sessions, large and escalating deposits, repeated attempts to circumvent deposit limits and significant loss accumulation.

Where our systems identify such indicators, we may contact you proactively to offer support resources, apply temporary account restrictions or refer you to external support services such as BeGambleAware (www.begambleaware.org) or GamblingTherapy (www.gamblingtherapy.org). This processing is carried out in fulfilment of our legal obligations under the UKGC’s social responsibility code provisions.

We also participate in the GamStop self-exclusion scheme. If you register with GamStop, your details will be cross-referenced against our player database, and your account will be closed for the duration of your self-exclusion period.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, applicable law or regulatory requirements. When we make material changes, we will notify you by email or by displaying a prominent notice on our website prior to the change taking effect. We encourage you to review this page periodically to stay informed about how we handle your personal data. Your continued use of our services following any change constitutes acceptance of the revised policy.

16. Complaints and Supervisory Authority

If you have concerns about the way we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom.

Information Commissioner’s Office

Website: https://ico.org.uk

Helpline: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance at [email protected] or write to us at Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom.

17. Contact Us

For all data protection enquiries, Subject Access Requests or to exercise any of your rights under UK GDPR, please reach out to us using the following contact details:

Email: [email protected]

Telephone: +44 20 7946 0958

Postal Address: Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom

We aim to respond to all data-related enquiries within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further two months, in which case we will notify you of the extension within the initial 30-day period.

Jokabet Casino | Licensed by the UK Gambling Commission | Licence No. OGL/2024/1630/1008

Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ | [email protected] | +44 20 7946 0958