Responsible Gambling

Gambling is a form of entertainment. Like any leisure activity that involves money, it carries risks, and those risks are more serious for some people than for others. At Jokabet Casino, our licence obligations under the UK Gambling Commission go hand in hand with our own belief that player safety is not negotiable. This page brings together everything you need to manage your play responsibly, recognise when things are going wrong, and find support if you need it.

Our Commitment to Player Safety

Jokabet Casino holds a valid operating licence issued by the UK Gambling Commission (licence number OGL/2024/1630/1008). As a licensed operator, we are legally required to uphold the three core licensing objectives set out in the Gambling Act 2005:

• Keeping gambling free from crime and disorder
• Ensuring that gambling is conducted fairly and openly
• Protecting children and other vulnerable people from being harmed or exploited by gambling

Beyond our legal duties, we actively invest in responsible gambling practices across every part of our platform. Our account tools give players direct control over their spending and time. Our support team is trained to handle disclosures sensitively. And we work alongside recognised national organisations so that anyone who needs professional help can access it quickly.

Understanding Problem Gambling

Most people who gamble do so without any lasting harm. However, for a smaller group, gambling can begin to cause real difficulties, often without the person fully realising it at first.

Problem gambling does not always look the same. It rarely announces itself in an obvious way. Instead, it tends to develop gradually through patterns that can be easy to rationalise or dismiss. Being honest with yourself about the following questions is a meaningful first step.

Ask yourself:

• Do you spend more money on gambling than you originally intended?
• Have you ever borrowed money or sold possessions to fund gambling?
• Do you find yourself thinking about gambling when you should be focused on other things?
• Have you tried to cut back or stop and found it difficult?
• Do you feel restless or irritable when you are not gambling?
• Do you gamble to escape stress, anxiety, boredom, or other negative feelings?
• Have you hidden your gambling from people close to you?
• Has gambling caused arguments, financial strain, or difficulties at work?
• Do you chase losses, returning to win back money you have already lost?
• Have you continued gambling despite promising yourself you would stop?

If you answered yes to any of these questions, it is worth taking the matter seriously. Help is available and the sooner you reach out, the easier recovery tends to be.

Self-Assessment Tools

Jokabet Casino recommends using the free self-assessment questionnaires provided by GamCare and BeGambleAware. These tools ask structured questions about your gambling behaviour and provide an honest, confidential result with guidance on next steps.

You can complete a self-assessment at:

• BeGambleAware: https://www.begambleaware.org
• GamCare: https://www.gamcare.org.uk

These tools are not a diagnosis, but they are a useful way to get an independent perspective on your habits.

Responsible Gambling Tools Available at Jokabet Casino

Jokabet Casino provides a range of tools that allow you to place firm limits on your gambling activity. All of these controls can be accessed directly through your account settings. Where limits restrict your activity, they take effect immediately. Where you wish to extend or remove a limit, a cooling-off period applies before the change comes into force.

Deposit Limits

You can set a maximum amount that you are permitted to deposit over a daily, weekly, or monthly period. Once you reach your chosen limit, no further deposits will be accepted until the relevant period resets. If you reduce your deposit limit, the change takes effect straight away. If you request an increase, a minimum 24-hour reflection period applies before the new limit is confirmed.

Loss Limits

A loss limit caps the total amount you can lose within a set period, whether daily, weekly, or monthly. Once your losses reach the threshold you have chosen, further gambling will be suspended until the period ends. As with deposit limits, reductions apply immediately while increases are subject to a delay.

Session Time Limits

Session limits control how long you can play in a single sitting. When your session limit is reached, you will be logged out automatically. You can set session time limits in your account settings at any time.

Reality Checks

Reality check notifications remind you how long you have been playing during a session. You can choose how frequently these reminders appear. When a reality check is triggered, the game pauses and you are shown a summary of how long you have been playing and the option to continue or stop.

Cooling-Off Periods

If you feel you need a short break from gambling, a cooling-off period temporarily suspends your access to gambling on your account. You can set a cooling-off period of between one day and six weeks. During this time, you will not be able to log in or place any bets. The cooling-off period cannot be shortened once activated.

Self-Exclusion

Self-exclusion is a more formal tool for players who feel they need to stop gambling for a longer period. At Jokabet Casino, you can self-exclude for a minimum of six months and up to five years. Once activated, your account is closed and cannot be reopened until the exclusion period has ended and you have made a deliberate request to return.

During a self-exclusion, we will also:

• Remove you from direct marketing lists
• Prevent the creation of any new accounts using your details
• Refer you to our safer gambling support resources

To request a self-exclusion or any of the tools above, you can access your account settings directly or contact our support team at [email protected] or by calling +44 20 7946 0958.

GAMSTOP: National Self-Exclusion for UK Players

GAMSTOP is the UK’s national online self-exclusion scheme. Registering with GAMSTOP extends your self-exclusion across all online gambling operators licensed in Great Britain, not just Jokabet Casino. This means that if you sign up to GAMSTOP, you will be blocked from accessing accounts and creating new accounts with all participating licensed operators simultaneously.

GAMSTOP exclusions can be set for one year, three years, or five years. Once registered, the exclusion cannot be shortened.

To register with GAMSTOP, visit: https://www.gamstop.co.uk

Jokabet Casino fully participates in the GAMSTOP scheme. If you are already registered with GAMSTOP, you will not be able to create or access an account on our platform.

Protecting Younger People

Jokabet Casino does not accept players under the age of 18. This is a legal requirement under UK law and one we enforce through identity verification checks applied during the registration process and at the point of withdrawal.

We strongly recommend that if you share a computer, tablet, or phone with younger family members, you take steps to prevent them from accessing gambling websites. Parental control software can be installed free of charge and provides an effective layer of protection.

The following tools can help:

• Gamban: Blocks gambling websites and apps across all your devices. Available at https://gamban.com
• Net Nanny: Parental control software for shared devices. Available at https://www.netnanny.com
• Bark: Monitoring and filtering tool suitable for families. Available at https://www.bark.us

If you suspect that someone under 18 has accessed a gambling account, please contact us immediately at [email protected].

Support Organisations for UK Players

If you are concerned about your gambling or someone else’s, the following organisations provide free, confidential support. Jokabet Casino has no commercial relationship with any of these bodies. We include them because they provide genuine, professional help.

BeGambleAware

BeGambleAware is the UK’s leading responsible gambling charity. It runs the National Gambling Helpline and funds treatment services and research across the country. The organisation offers self-help tools, advice, and referrals to treatment providers.

Website: https://www.begambleaware.org National Gambling Helpline: 0808 8020 133 (free, available 24 hours a day, seven days a week)

GamCare

GamCare provides information, advice, and free counselling to anyone affected by problem gambling in the UK. Their team includes trained advisers who can support both people with gambling problems and those affected by someone else’s gambling.

Website: https://www.gamcare.org.uk Helpline: 0808 8020 133 (same line as the National Gambling Helpline) Live chat available on their website around the clock.

Gambling Therapy

Gambling Therapy is a free international service offering online support to people affected by problem gambling. Their support is delivered in multiple languages and is available to players and their families.

Website: https://www.gamblingtherapy.org

Gordon Moody Association

Gordon Moody provides residential treatment programmes and online support for people with severe gambling problems. Their residential centres offer specialist therapy in a structured environment for those who need intensive help.

Website: https://www.gordonmoody.org.uk Email: [email protected]

Citizens Advice

If gambling has caused financial difficulties, Citizens Advice offers free, independent guidance on debt, benefits, and financial planning. They can help you understand your options and connect you with specialist debt advice services.

Website: https://www.citizensadvice.org.uk

Financial Guidance

Gambling-related debt is more common than many people realise and it can escalate quickly. If you are struggling with debts related to gambling, the following organisations offer free and impartial financial guidance:

• StepChange Debt Charity: https://www.stepchange.org | 0800 138 1111
• National Debtline: https://www.nationaldebtline.org | 0808 808 4000
• PayPlan: https://www.payplan.com | 0800 280 2816

None of these services will judge you. Their purpose is to help you find a manageable path forward.

How to Contact Jokabet Casino About Safer Gambling

If you wish to discuss any of the responsible gambling tools available on your account, or if you have concerns about your own gambling that you would like to raise with our team, please get in touch through any of the following channels:

Email: [email protected] Phone: +44 20 7946 0958 Address: Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1EJ, United Kingdom

Our support team can activate account restrictions, provide information about self-exclusion, or simply listen if you need to talk through your concerns. All conversations are treated confidentially.

Gambling should always be something you choose freely, within limits that work for you. If it ever stops feeling that way, please reach out.

Jokabet Casino. Licence number: OGL/2024/1630/1008. Issued by the UK Gambling Commission. 18+ only. Please gamble responsibly.